22 Apr 2017

Full-Time Walkin Drive : Associate / Technical Analyst (Service Desk)

ALLIANZ CORNHILL INFORMATION SERVICES PVT LTD – Posted by itparkjobs1Thiruvananthapuram, Kerala, India

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Job Description

Brief description :

Walkin Drive @ Allianz Technopark for the Associate / Technical Analyst (Service Desk)

Maintenance of 70% first line fix rate

Call, Incident, Problem and Desktop Change Management through logging, escalation and resolution using Peregrine Service Centre and remote support tools, including the Knowledge Base, Wiki

Raising accurate tickets within Service Centre

Assignment of calls/ requests/ incidents to internal and external support teams where calls cannot be fixed by the Service Desk

Incident management encompassing incidents assigned to other support teamsSetting customer expectation by allocating an appropriate priority to an incident

Preferred skills

Excellent written and verbal communication skills.
Demonstrably high focus on customer service.
Must have excellent interpersonal/customer liaison skills (telephone and face to face) as the role will come into contact with all levels within the business and IT.
Must be a good team player.
Flexible, ‘can-do’ attitude and willing to take responsibility.
Ability to work unsupervised and to make decisions based on information available.
Should have excellent probing and trouble shooting skills.
Strong team player with a positive attitude and outlook



How to Apply

Contact email careers@allianzcornhill.co.in

Job Categories: Business Analyst. Job Types: Full-Time. Job Tags: Desktop Change Management through logging and Peregrine Service Centre and remote support tools.

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