4 May 2017

Full-Time Walk- In : Cell Lead (Australian Process)

Phykon Solutions Private Limited – Posted by itparkjobs1Thiruvananthapuram, Kerala, India

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Job Description

Brief description :

1. Monitor and evaluate metrics, identifying required actions necessary to achieve service level and quality targets.
2. Technical awareness about browsers, operating systems.
3. Basic awareness about software testing.
4. Mentoring the team.
5. Identifying new strategies for the smooth operation of the business and implementation.
6. Error control and quality management.
7. Documentation and reporting.
8. Knowledge sharing (Training & Development of Team members).
9. Analyze client feedback and quality reports periodically with to identify the training needs.
10.Interest in sports and global sporting events is value add.
Preferred skills

Customer service experience.
Good written and verbal communication skill.
Email etiquette.
Technical awareness about browsers, operating systems.
Basic awareness about software testing.
Should be trainable.



How to Apply

Contact email careers@phykon.net

Job Categories: Technopark Jobs. Job Types: Full-Time. Job Tags: identifying required actions necessary to achieve service level and quality targets..

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