24 Apr 2017

Full-Time Senior Customer Service Executive / Team Leader

RR Donnelley India Outsource Pvt Ltd. – Posted by itparkjobs1Thiruvananthapuram, Kerala, India

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Job Description

Brief description :

Conducts underwriting back processing activities and acts as office-in charge in the absence of the Associate Client Manager. Activities include processing complex transactions, handling customer complaints, attending in-country updates, report generation, and queue

Acts as subject matter expert for all lines of business
Handles customer complaints
Manages working queues for proper utilization and task assignments
Generates different production and client-require reports
Acts as Trainer and facilitates in Operations-Supervised Training

Preferred skills

Excellent oral and written communication skills
Strong Attention to Details
Excellent presentation and layout skills
Customer service orientation
Good customer complaint handling
Initiative
Ability to function in a dynamic and changing environment
15 years of education is mandatory.
Prefer candidates with experience in BPO
Should be ready to work in rotational shifts.



How to Apply

Contact email careers.trivandrum@rrd.com

Job Categories: Business Analyst. Job Types: Full-Time. Job Tags: Activities include processing complex transactions and Conducts underwriting back processing activities.

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