17 Apr 2017

Full-Time Product Support Executive

IBS Software Services Pvt. Ltd. – Posted by itparkjobs1Thiruvananthapuram, Kerala, India

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Job Description

Brief description :

Monitoring and basic Trouble shooting of issues, support critical applications and platforms in a demanding 24/7 environment consisting of global customers
Debug the complex code units i.e. Stored Procedures, Scheduled jobs and scripts and exception trace of application.
Provide regular updates for the Major Incidents
Escalate Incidents/issues to L3 teams and/or Management as appropriate
Ensure key deliverables meet the timelines (SLA Management)
Participate in weekend or afterhours work to support critical business initiative such as application rollouts, infrastructure changes or disaster recovery tests will be required at times
Work with Development team to rollout changes in the production and testing environments (Release Management)
Maintain knowledge base of known defects and issues, processes and support technique

Preferred skills

Product Support Executive

Experience: 1 – 3 years in IT Infrastructure & application Support for Global Clients

Qualification: B.Tech, MCA, BSc Computer Science

Work location: Trivandrum

Key Skills: –

Working knowledge on UNIX/LINUX, Oracle and Java basics. Familiarity with sql scripting and ability to prepare sql scripts.
Familiarity with the functionality of Weblogic and Tomcat is desirable
Along with the skill set mentioned above candidate should have excellent communication skills and should have good customer interfacing ability.

How to Apply

Contact email nobin.johnson@ibsplc.com

Job Categories: Front Office Executives. Job Types: Full-Time. Job Tags: critical applications and platforms in a demanding 24/7 environment and Monitoring and basic Trouble shooting of issues.

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