26 Apr 2017

Full-Time LMS -Business Analyst

Aptara Learning Pvt Ltd – Posted by itparkjobs1Thiruvananthapuram, Kerala, India

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Job Description

Brief description :

LMS Business Administrators (BA) responsibilities include:

Assigned to specific business units as primary point of contact to provide:
Recommendations on LMS usage and configuration to meet strategic business/training needs to effectively set up the course(s), assignment vehicles, and reporting on the required or recommended course(s), process guidance
Obtain and document training requirements of requesters as needed
Execute tasks using excellent written/verbal communication and customer service skills
Submit Client Inquiry LARS forms with appropriate information to capture time spent on client communications (emails, meetings) or special projects (ex. Testing of LARS upgrade)
Create, modify, retire, assign audiences and custom notification templates
Perform administrative work within PPLS including create/modify/retire domains, manage administrative accesses, merge user accounts, add/modify/retire courses , job roles, audiences, and assignments
Run audit reports in P2L to support help desk ticket resolution or other issues
May perform TA and/or QC tasks within P2L
May be asked to participate in UAT testing for LMS or LARS upgrades or enhancements
Train and mentor new and existing TAs
Assist all TAs with process or help desk resolution issues as required
Coordinate larger project requests received including estimating effort, assigning TAs, and interacting with requester to ensure timely completion of project to due date
Define and manage corrective action plans for TAs as appropriate
Assign requests to TAs and QC during IST business hours
Ensure timely completion of Discrepancy Resolution LARS forms by TAs
Attend monthly TA/BA Forum and CLASS BA meeting hosted by Pfizer
Update training material or business playbooks as required
Other tasks as requested

How to Apply

Contact email vinitha.a@aptaracorp.com

Job Categories: Business Analyst. Job Types: Full-Time. Job Tags: Assigned to specific business units as primary point of contact to provide.

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